General
-
Yes, we have an online booking system please visit https://theskinboutique.com.au/pages/book-online
-
Can I request the same Specialist?
Yes, although all our specialists are amazing you can request the same specialist. We endeavour to fulfil these requests to the best of our ability. -
Unfortunately we don’t offer refunds unless the product is faulty or you have an allergic reaction.
-
Can pre-paids packages be used at all locations?
Yes, they are transferable between all clinics. -
Can products and treatments be purchased online?
Yes, please visit our online shop where all of our treatments and products can be purchased - https://theskinboutique.com.au/collections -
Do all locations offer the same treatments?
Yes, apart from our Elwood boutique, they have the addition of BBL and Halo. -
Do you have a friends referral programme?
Not at this stage, but we are looking into it. -
Do you offer Afterpay and Zip Pay?
We offer Afterpay and Zip Pay both online and in store. -
Do you offer Cosmetic Injectables?
We offer Cosmetic Injectable services in all of our boutiques! -
Yes we do, these can be purchased online or in any of our boutiques.
-
Do you offer refunds on packages?
Please be certain of the services you are purchasing. Refunds cannot be offered for change of mind. Visit the Victoria Consumer Affairs website for details. Refunds cannot be offered if you are moving or your situation has changed. Your treatment outcome is dependent upon many external factors o... -
Do your packages have an expiry date?
All Prepaid Skin Treatments expire six months from date of purchase. All Prepaid Laser Hair Removal Treatment Packages between one and six sessions expire 12 months from date of purchase. Prepaid Laser Hair Removal Treatment Packages between seven and ten sessions expire 18 months from date of p... -
How do I sign up to your marketing list?
You can sign up through our website! Make sure you also follow us on social media as all our information will be posted on socials. -
How long will delivery take if I order products online?
Delivery of online orders can take around 3-7 days. Please be mindful of delays during peak delivery times and Covid. -
How many clinics are there and where are they located?
We have 5 clinics, located in Casey Central, CBD, Elwood, Mount Eliza and Sandringham. -
Not yet, but it is something we are looking into!
-
Elwood: Monday, Tuesday and Wednesday - 9am-7pm Thursday - 9am-8pm Friday - 9am-6pm Saturday - 8.30am-4pm Sunday - CLOSED Casey: Monday, Tuesday and Wednesday - 9am-7pm Thursday - 9am-9pm Friday - 9am-7pm Saturday - 9am-4pm Sunday - CLOSED Sandringham: Monday, Tuesday and Wednesday - 9am-7pm Th...
-
What happens to my packages with COVID?
The expiry dates for all packages will be automatically extended for the duration of the time we were closed due to COVID. -
What is your cancellation policy?
You will receive a confirmation SMS 48 hours prior to your scheduled appointment. If you need to reschedule or cancel, you can reply to the SMS or call the clinic. Please arrive at your scheduled appointment prepared for treatment. If you reschedule or cancel less than 24 hours before your appoi... -
What product brands do you stock?
Medik8, Mesoestetic, Biopelle, Dermaceutic, Biretix, Neoretin, Saint Minerals, Skin Simple, Hello Glow, Prescribed solutions DNA and Calecim.